Because mobile spare parts are technical products and may be affected by installation, compatibility and handling, returns and refunds are subject to product-specific conditions.

1. Return Eligibility

A product may be eligible for return if:

• The wrong product was delivered
• The product received is materially different from the listing
• The product arrives damaged
• The product has a verified manufacturing or functional issue covered by the applicable return terms

The product must generally be unused, uninstalled and in its original condition where applicable.

2. Non-Returnable Situations

Returns may not be accepted where:

• The part has been installed
• The product has been physically damaged after delivery
• The product has been modified or tampered with
• Damage occurred during installation
• The wrong model was ordered by the customer
• The product was damaged due to improper handling
• The return request does not meet applicable conditions

3. Installation Warning

Please verify the model, specification and compatibility before installing any spare part.

Once a technical spare part has been installed, its original condition may no longer be verifiable and the item may become ineligible for return.

4. Return Request

Customers should contact Ginies Point as soon as possible after receiving the product if they believe it qualifies for a return.

We may request:

• Order details
• Photographs
• Unboxing video
• Product photographs
• Packaging photographs
• Description of the issue
• Other information necessary to evaluate the claim

5. Inspection

Returned products may be inspected before a refund or replacement is approved.

6. Refunds

If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

Processing time may depend on the payment provider or bank.

7. Replacement

Where applicable, an eligible product may be replaced instead of refunded, subject to product availability.

8. Shipping Costs for Returns

Return shipping responsibility may depend on the reason for the return and the applicable product conditions.

9. Contact

For return or refund requests:

Ginies Point
Phone: 62626 76777
Budhwara Bazaar, Khandwa, Madhya Pradesh – 450001